Survey and planning
After confirmation of your order, our surveyor will confirm the designs and options you’ve ordered. They’ll check all the measurements to make sure that our products will be a perfect fit. You’ll have one person assigned to managing your contract through to completion. Whenever you need to contact us, whether it’s to check the schedule or confirm a detail about your windows, you’ll know who to speak to right though to the completion.
All of our installers are trained according to the evolving standards. They’ll get the job done on time and with minimal fuss or mess. Your furniture will be protected by dust-sheets or carefully moved where necessary. All our installers are friendly, knowledgeable and happy to answer any questions you may have. Your new windows and doors will be installed to the highest standard and we’ll leave your home as clean and tidy as we found it.
After Sales service
It’s all about customer service. If our customers are happy then so are we. If your not, we’ll ensure that we make it so that you are. Our commitment to you is from the moment you contact us all the way through to your product being installed. Actually, it doesn’t even stop there. You may contact us whenever you feel like it. Our friendly staff will always be there to help and advise you on all your concerns. If you have a simple question on your products such as lock operation, condensation or maintenance, contact our service department, where we will be happy to help.